FAQs

Choose your product, select size/color, add any personalization (name, breed, photo notes, etc.), then click Add to cart and checkout. You’ll get an email confirmation right away.

Yes! Most Hapixar items are made-to-order. Add notes on the product page or reply to your order email within 12 hours with your order # and the changes you want.

Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.

Yes. Payments are processed via SSL/TLS. Card details are encrypted, used only to complete your purchase, and aren’t stored by us.

Email support@hapixar.com within 12 hours of placing the order. If the code is valid and unused, we’ll apply it or refund the difference.

Codes can expire or exclude certain items. If it still won’t apply, contact us—we’re happy to help.

Check Spam/Promotions. If you still can’t find it, email support@hapixar.com with the name and email used at checkout.

You have a 12-hour window to edit shipping info, personalization, or cancel. After that, orders move to production and can’t be changed.

We print and ship using regional partners in the USA (primary for US orders) and, when faster, the UK/CA/EU. This helps speed delivery and reduce customs delays.

• Production: 2–4 business days (custom work may be 3–6).
• US Shipping: 4–8 business days.
• International: 7–20 business days, depending on destination and carrier.

Right now we offer standard shipping while we roll out express options. (Watch this space!)

When your order ships you’ll get a tracking email. Tracking can take 24–72 hours to update after label creation.

Check with household members/neighbors and look around porches/side doors. If still missing after 24 hours, contact the carrier with your tracking # and email support@hapixar.com so we can help.

So sorry! Email support@hapixar.com within 7 days of delivery with your order # and clear photos of the issue + shipping label. We’ll fix it with a free replacement or a solution that works for you.

Because our items are custom-made to order, we can’t accept returns for buyer’s remorse, size issues from wrong measurements, or approved previews. We always replace items that are defective, damaged, or incorrect.

If we cannot remake an eligible problem order, we’ll refund to your original payment method. Allow 5–7 business days after approval for your bank to post it.

If you ordered the wrong size/design, we can offer a discounted remake (covers reprint + reship). Email us and we’ll help quickly.

US orders typically do not incur extra duties. International orders may be subject to local VAT/duties, payable by the customer at delivery.

Yes, many items can ship to PO/APO/FPO via USPS. Some bulky items may require a street address—we’ll notify you if so.