Choose your product, select the size, color, style, or personalization option if available, then click Add to cart and checkout. You’ll receive an order confirmation email after your purchase.

Yes. Some Hapixar products may include custom names, pet-inspired designs, photo-based artwork, engraved details, or other personalization options. Please review all spelling, names, photos, and notes carefully before placing your order.

If the product allows personalization, please enter your request directly on the product page. If you need help after ordering, email us as soon as possible with your order number. Changes cannot be guaranteed once production begins.

Please email support@hapixar.com as soon as possible. If the code is valid, unused, and your order is eligible, we’ll do our best to help.

You can subscribe to our newsletter to receive special offers, product updates, and occasional discount codes. Some promotions may be limited-time or apply only to eligible items.

Please check your Spam, Promotions, or Junk folder first. If you still cannot find it, email us with the name and email address used at checkout so we can help locate your order.

Most items take 2–5 business days to produce before shipping. Personalized, specialty, engraved, or peak-season items may take 3–7 business days.

Your order may still be in production. Tracking is emailed once your order ships. Because most Hapixar items are made to order, tracking may not be available immediately after purchase.

Most items are made to order. This helps reduce unnecessary inventory waste while allowing us to offer more designs, colors, and personalized options.

Not always. “Made to order” means the item is produced after your order is placed. Some made-to-order items are personalized or custom, while others are standard designs printed on demand.

• United States Standard Shipping: usually 3–7 business days after production.
• Alaska, Hawaii, and U.S. Territories: please allow an additional 2–5 business days.
• International Orders: usually 7–21 business days after production.

No. Production time and shipping time are separate. Production time is the time needed to create your item. Shipping time begins after your order has been produced and handed to the carrier.

Priority Fast Shipping may be available for eligible orders at checkout. It usually speeds up the carrier delivery method, but production time may still apply before shipping begins.

Priority Fast Shipping usually means faster carrier delivery after production is complete. Because most Hapixar items are made to order, production time may still apply before shipping begins.

We work with trusted production and carrier partners to fulfill orders efficiently. Depending on the product, destination, and availability, items may ship from different facilities or in separate packages.

Yes, we ship internationally to many destinations. Delivery times vary by country, customs processing, and local carrier service.

Many items can ship to P.O. boxes, APO, or FPO addresses through USPS. Some bulky or specialty items may require a physical street address.

Once your order ships, you’ll receive a tracking email. You can also visit our Track Order page.

Tracking may take 24–72 hours to update after the shipping label is created. Some international economy services may show limited updates until the package reaches the destination country.

If tracking shows no movement for 10+ business days within the United States or 20+ business days for international shipments, please contact us with your order number. We’ll review the tracking status and help determine the best next step.

Please wait 48 hours, as carriers sometimes mark packages delivered before final drop-off. Also check with household members, neighbors, mailroom, front desk, or building management.

If the package is still missing, contact us within 7 days of the delivery scan and we’ll do our best to help with carrier claims or available solutions.

Custom orders may be canceled within 12 hours of purchase or before proof approval, if applicable. After this window, production may have started and cancellation or changes may not be possible.

Please contact us as soon as possible. We can only update an address before the order enters production or ships. If an order is delivered to the address provided at checkout, we may not be able to replace or refund it due to an incorrect or incomplete address.

Custom and personalized items are generally final sale once production begins. However, they are still protected if they arrive damaged, defective, incorrect, incomplete, lost in transit, or materially different from the approved proof or product description.

Eligible non-custom items may be returned within 30 days of delivery if unused, unwashed, with tags if applicable, in original condition, and free of pet hair, odors, stains, damage, or signs of wear.

Please email us within 30 days of delivery with your order number and clear photos. We’ll review the issue and help with a replacement, store credit, refund, or another suitable solution.

Please contact us before sending anything back. In many cases, photos are enough for us to review the issue. Returns sent without approval may not be accepted.

If the issue was caused by our error, we cover return shipping when a return is required. For buyer’s remorse, size preference, or other non-error returns on eligible non-custom items, the customer is responsible for return shipping.

Please check the size chart on the product page before ordering. Our apparel is generally unisex, so we recommend comparing the measurements with a shirt, sweatshirt, or hoodie you already own.

We do our best to display each product as accurately as possible. Small differences in color, print placement, cropping, or brightness may occur due to screen settings, materials, lighting, and production. Major production errors or items significantly different from the product image or description are covered by our 30-Day Quality Guarantee.

For most apparel, machine wash cold inside out, tumble dry low, do not bleach, and do not iron directly on the design. Always check the product description for item-specific care instructions.

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other available payment methods shown at checkout.

Yes. Checkout is secure and processed through trusted payment providers. We do not store your full card details.

Depending on your location, bank, card provider, or payment method, currency conversion or international transaction fees may apply. These fees are set by your bank or payment provider, not Hapixar.

Yes. We love hearing from our customers. After your order arrives, you may receive an email asking for feedback. Reviews help us improve our products and help other pet lovers shop with confidence.

Please contact us first. If your order arrived damaged, incorrect, defective, incomplete, or not as described, we want the chance to review the issue and help make it right.