30-Day Quality Guarantee

Effective date: August 24, 2025

Our Promise

At Hapixar, we want you to feel confident when shopping for Dachshund gifts, apparel, and personalized products. If your order arrives damaged, defective, incorrect, or significantly different from the product image or description, we’ll help make it right.

WHAT IS COVERED

  • Damaged item upon arrival
  • Defective product
  • Wrong item received
  • Wrong size or color sent by mistake
  • Misprint or poor print quality
  • Design printed incorrectly
  • Product significantly different from the product image or description

WHAT IS NOT COVERED

  • Buyer’s remorse
  • Wrong size selected by the customer
  • Wrong color selected by the customer
  • Incorrect shipping address entered at checkout
  • Normal wear and tear after use
  • Damage caused by improper washing or care
  • Minor color differences caused by screen display settings
  • Shipping delays caused by carriers, customs, weather, or holidays

HOW TO REQUEST HELP

Please contact us within 30 days of delivery and include:

  • Your order number
  • Clear photos of the issue
  • A photo of the full item
  • A short explanation of the problem

HOW WE HELP

After reviewing your request, we may offer a replacement, refund, store credit, or another suitable solution depending on the issue.

QUESTIONS OR HELP

HAPIXAR GLOBAL LLC
Email: support@hapixar.com
1500 N Grant St Ste N, Denver, CO 80203, USA