Shipping policy

Effective date: August 24, 2025

SECTION 1: ORDER PROCESSING & PRODUCTION

At Hapixar, each item is made to order with care. Because our products are printed or produced after your order is placed, please allow time for production before shipping.

• Most items require 2–5 business days for production.
• Personalized, specialty, engraved, or peak-season items may require 3–7 business days.
• If your order requires artwork proof approval, production will begin after you approve the proof. Prompt approval helps avoid delays.
• Business days exclude weekends and U.S. holidays.

SECTION 2: PRODUCTION TIME VS. SHIPPING TIME

Production time and shipping time are separate.

• Production time is the time needed to create your item.
• Shipping time begins after your order has been produced and handed to the carrier.

Please keep this in mind when selecting a shipping method at checkout.

SECTION 3: SHIPPING METHODS, CARRIERS & RATES

Shipping rates are shown at checkout based on destination, package size, weight, and selected shipping method.

• We typically ship through USPS or other trusted carrier partners.
• International orders may be delivered by DHL eCommerce, GlobalMail, local postal services, or other regional carriers depending on destination.
• Some orders may ship in separate packages if items are produced at different facilities. There is no additional shipping charge if we split your order.
• Free shipping thresholds, if offered, are shown at checkout and may change during promotions.

SECTION 4: ESTIMATED DELIVERY TIMES

• United States — Standard Shipping: Usually 3–7 business days after production.
• Priority Fast Shipping: Usually 2–3 business days after production when available at checkout.
• Alaska, Hawaii, and U.S. Territories: Please allow an additional 2–5 business days.
• International Orders: Usually 7–21 business days after production. Customs inspections, local carrier processing, or import delays may extend delivery times.

Important: Delivery dates are estimates and are not guaranteed. Production time and shipping time are separate.

SECTION 5: PRIORITY FAST SHIPPING

Priority Fast Shipping is available for $25 on eligible orders when shown at checkout.

• Estimated delivery time for Priority Fast Shipping is usually 2–3 business days after production.
• Priority Fast Shipping speeds up the shipping method only.
• Priority Fast Shipping does not shorten production time unless specifically stated at checkout.

SECTION 6: TRACKING & DELIVERY UPDATES

• Once your order ships, you will receive a shipping confirmation email with a tracking link.
• Please allow 24–72 hours for tracking information to update after the shipping label is created.
• Some international economy services may show limited tracking updates until the package reaches the destination country.

SECTION 7: DELIVERY ESTIMATES & DELAYS

Delivery may be affected by weather, holidays, customs, carrier delays, incorrect addresses, high-volume seasons, or other circumstances outside our control.

If you ever have trouble tracking your order, please contact us. We will do our best to help with tracking updates and reasonable solutions.

SECTION 8: HOLIDAY & HIGH-VOLUME SEASONS

Delivery times may be longer during holidays, sales events, and peak seasons, including Christmas, Mother’s Day, Father’s Day, Halloween, Black Friday, and other high-volume periods.

We recommend placing orders early during these times, especially for personalized or gift items.

SECTION 9: ADDRESS ACCURACY & ORDER CHANGES

• Please make sure your shipping address is complete and correct before placing your order, including apartment, suite, unit, or building numbers.
• If you need to update your shipping address, please contact us as soon as possible.
• We can only update an address before the order enters production or ships.
• Because most items are made to order, cancellations, address changes, or design changes cannot be guaranteed once production has started.
• If an order is delivered to the address provided at checkout, Hapixar is not responsible for replacing or refunding the order due to an incorrect or incomplete address.

SECTION 10: LOST OR DELAYED PACKAGES

If your tracking shows no movement for 10+ business days within the United States or 20+ business days for international orders, please contact us with your order number.

We will review the tracking status and carrier information and help determine the best next step. Depending on the situation, we may offer a replacement, store credit, refund, or another suitable solution.

Hapixar is not responsible for delays caused by shipping carriers, customs, incorrect addresses, weather, holidays, or other circumstances outside our control, but we will do our best to assist you.

SECTION 11: MARKED DELIVERED BUT NOT RECEIVED

If tracking shows your package was delivered but you have not received it, please:

• Wait 48 hours, as some carriers mark packages delivered before final delivery.
• Check with household members, neighbors, front desk, mailroom, or building management.
• Look for delivery notices or alternate drop-off locations.
• Contact the carrier for more details.

Please notify us within 7 days of the delivery scan if the package is still missing.

Hapixar is not responsible for packages confirmed as delivered to the address provided, but we will do our best to assist with carrier claims or available resolutions.

SECTION 12: DAMAGED, INCORRECT, DEFECTIVE, OR NOT-AS-DESCRIBED ITEMS

We will review the issue and may offer a replacement, store credit, refund, or another suitable solution depending on the situation and our Refund & Returns Policy.

SECTION 13: RETURN TO SENDER OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect address, refusal, failure to claim, or delivery issue, please contact us.

• If reshipment is possible, additional postage may apply.
• For non-custom items, refund options may be available depending on the condition of the returned item and our Refund & Returns Policy.
• Custom or personalized items are generally not refundable once produced.

SECTION 14: INTERNATIONAL DUTIES, TAXES & CUSTOMS

International customers are responsible for any customs fees, import duties, VAT/GST, taxes, or local carrier charges that may apply.

These charges are not included in the product or shipping price unless a duties-paid option is clearly shown at checkout.

Customs inspections and local processing may delay delivery. Delays caused by customs or local authorities are outside our control and do not qualify for shipping refunds.

If an international package is refused, unclaimed, or returned due to unpaid customs fees, we will review the situation according to our Refund & Returns Policy.

SECTION 15: PRE-ORDERS & BACKORDERS

If your order includes a pre-order or backordered item, your order may ship once all items are ready. In some cases, we may split the shipment at our discretion.

Estimated release or restock dates are shown on the product page when available and may change due to production or supplier delays.

SECTION 16: QUESTIONS OR HELP

HAPIXAR GLOBAL LLC
Email: support@hapixar.com
1500 N Grant St Ste N, Denver, CO 80203, USA

By placing an order, you agree to this Shipping Policy, our Refund & Returns Policy, and our Privacy Policy.